FAQ

We offer a wide range of pharmaceutical products including prescription medications, over-the-counter treatments, health supplements, and personal care items.

You can place an order by selecting your items from innova pharmacy app or innova pharmacy website, adding them to your cart, and proceeding to checkout. You will need to provide your shipping information and payment details to complete the purchase.

Yes, for all prescription medications, a valid prescription from a certified healthcare provider is required.

You can upload a digital copy of your prescription during the checkout process, E-prescription form, WhatsApp, email it to us using the contact details provided on our site.

We accept various payment methods including credit cards, debit cards, mada, apple pay, stc pay, and digital wallets.

We source our products from reputable manufacturers and suppliers who comply with local and international standards.

We accept returns of unopened products within 14 days of purchase, provided they are in their original packaging.

Delivery times vary depending on your location but typically range from 1 h to 2 business days.

Currently, we only ship within our country. Please check back as we plan to expand our shipping options.

You can contact our customer service team via email, phone, WhatsApp, or live chat during business hours.

You will receive an email and/or a text message when your order is ready. When you go to receive your order from the pharmacy, you must show the pharmacist the receipt number included in the message.

This could be due to one of the following reasons: • Sometimes some products are available on the online store, but they are not available in the pharmacy. In this case, and in order to ensure that your order will not be delayed, we only cancel the products that are not available and then we send a text message or an e-mail explaining that the order is ready but there are some products that are not available. • checking your text messages and e-mails and make sure that no order has been canceled and that you have ordered all the products you want to purchase; however, there are still some missing products.

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Innova Pharmacy

  • Innova Pharmacy is one of the leading pharmacy chains in Saudi Arabia, with many branches spread across the kingdom.